Privacy Policy

Last updated: [01/01/2026]

This Privacy Policy explains how Tropical Hummingbird collects, uses, and protects your personal data when you visit or make a purchase from our website www.tropicalhummingbird.com.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Tropical Hummingbird
Website: www.tropicalhummingbird.com
Contact email: info@tropicalhummingbird.com
Location: United Kingdom

This website is built using WordPress with WooCommerce for our online shop.

2. Personal Data We Collect

a) Data You Provide When Ordering or Creating an Account

When you place an order or create an account, we collect:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order details and purchase history
  • Account username and password (stored securely)

WooCommerce stores this information to allow us to process orders and manage customer accounts.

b) Automatically Collected Data

When you browse our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and interactions with the site
  • Cookies and similar technologies

c) Payment Information

Payments are processed securely by third-party payment providers (such as PayPal, Stripe, or card processors).
We do not store or have access to your full payment card details.

3. How We Use Your Data

We use your personal data to:

  • Process orders and payments
  • Deliver products to you
  • Send order confirmations and updates
  • Provide customer support
  • Manage customer accounts
  • Comply with tax and legal obligations
  • Improve our website and services
  • Prevent fraud and maintain site security

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

  • Contract – to fulfil orders and provide our services
  • Legal obligation – for accounting, tax, and consumer law
  • Legitimate interests – to operate and improve our business
  • Consent – where required (e.g. optional marketing emails or non-essential cookies)

5. WooCommerce & WordPress Data Storage

WooCommerce stores:

  • Order information (products purchased, order totals, shipping details)
  • Customer information (name, address, email)
  • Account information (if you create an account)

This data is stored in our WordPress database and protected by security measures provided by our hosting provider.

6. Sharing Your Data

We do not sell your personal data.

We share data only with trusted third parties necessary to operate our shop, including:

  • Payment processors (e.g. PayPal, Stripe)
  • Delivery services (e.g. Royal Mail, couriers)
  • Website hosting and technical service providers
  • Accounting or tax software

These providers are required to keep your data secure and only use it for agreed purposes.

7. Cookies

Our website uses cookies to:

  • Keep items in your shopping cart
  • Remember login and account preferences
  • Enable checkout functionality
  • Analyse website traffic and performance

WooCommerce uses cookies such as:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_*

You can manage or disable cookies through your browser settings.
Disabling cookies may affect how the shop functions.

8. How Long We Keep Your Data

  • Order data: kept for legal and tax requirements
  • Customer accounts: kept while your account remains active
  • Support messages: kept as long as necessary to resolve enquiries

You may request deletion of your account and personal data where legally permitted.

9. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the ICO

ICO website: https://ico.org.uk/

To exercise your rights, contact us at [info@tropicalhummingbird.com].

10. Data Security

We take reasonable technical and organisational measures to protect your data, including secure hosting, SSL encryption, and access controls. However, no online service can be completely secure.

11. Children’s Data

Our website is not intended for children under 16, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Search
Shopping Basket